Voicemail Usability: T-Mobile Doesn’t Get It

Aside from my general distaste for the voicemail aspect of my T-Mobile service, their voicemail “menu helper” must be taking some crazy pills. By “menu helper” I’m referring to the kind lady who says “To replay this message, press 1″, etc etc. The problem is that the kind lady spouts off 3 useless actions before getting to what I want to do. I’m told how to forward, call back, and page before I’m told which number to press to simply delete the message. Seems I would be told how to delete the message and most by the 2nd option. But I digress. Maybe one day they’ll get it.

This entry was posted on Monday, June 19th, 2006 at 6:39 am and is filed under Usability. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.

Jun 19 2006

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